Smart Manufacturing Case Study

CUSTOMER STORY · SMART MANUFACTURING

1 Person × 2000+ Inquiries × 41 New CustomersA New Model for Manufacturers Going Global

A touch display manufacturer partnered with Singoo and used an AI all-platform approach to double its customer count and cut customer acquisition costs by 40%.

Industry: Touch Display ManufacturingMarkets: North America, Europe, Southeast AsiaCapabilities: AI Lead Gen × Sales Conversion

Client Background

From a Leading Domestic Manufacturer to a Repeatable Global Growth Model

The customer is a leading Chinese maker of touch display equipment, with products spanning interactive education displays, industrial displays and commercial signage. As a domestic-focused company turning to exports, it lacked online promotion experience, its early trials fell short, and it urgently needed a sustainable new customer acquisition model.

Interactive Education DisplaysIndustrial DisplaysCommercial Signage

THE CHALLENGE

Four Bottlenecks Holding Back Global Growth

01

Hard to Build Customer Trust

Relying only on Alibaba, the company had no window for overseas customers to see its strengths.

02

Limited Operating Bandwidth

Running the online store took up a lot of time, the partner was busy with domestic business, and inquiry responses were slow.

03

No Closed-Loop Export Process

Only 1–2 inquiries a day, even fewer valid ones, and no complete business process.

04

Lack of Skilled Staff

Only one partner handled exports, with no professional sales reps to support ongoing prospecting.

THE SOLUTION

Singoo’s One-Stop AI Agent Solution for Going Global

AI automation fills staffing gaps, while brand and channel building drive long-term growth
01

AI Export Rep

24-Hour Automated Follow-Up

Communicates with every lead across time zones 24/7, taking over 80% of repetitive, low-value work: auto-screening, background checks, timely replies and ongoing reactivation of dormant inquiries.

02

Overseas Brand Website

Build Brand Trust

A multilingual website covers North America, Europe and Southeast Asia, giving overseas customers a full picture of the company’s strengths and boosting brand influence.

03

Overseas Social Media Mix

Brand Exposure and Lead Capture

Page followers passed 80,000+, surpassing industry leaders. Facebook lead volume rose 7×, and cost per lead fell to $12–15.

04

Operations Support

End-to-End Service

Provides operations support plus multiple on-site sessions for planning, reviews and sales follow-up training, so the company doesn’t need to pour time into daily operations.

THE RESULTS

Even One Person Can Achieve an Efficient Growth Curve

Inquiries Handled by the AI Export Rep1 Person × 2000+

Efficiency up 300%

Valid Inquiry Rate70%

Continuously screening high-intent customers

Facebook Lead Volume7×

Acquisition cost down 40%

New Customers Closed41

15 closed in 3 months

From Export Novice to Industry Mentor

AI Lets Manufacturers Save Their Time for the Customer Relationships That Matter

The project proved that AI can power B2B global expansion and offers manufacturers a repeatable, real-world model.

KEY MILESTONES

From Making It Work to Sharing the Method

04After hiring 1 sales manager to work with the partner, the company closed 15 new customers in just 3 months.
2026.01.28Invited by the local commerce bureau to share hands-on experience on “Building a Super Sales Rep with AI,” presenting its process for following up and converting social media inquiries.

CLIENT VOICE

In Their Words

“AI frees us from tedious groundwork so we can focus on high-value customer conversations, greatly shortening the sales cycle.”
“In just six months, we not only got our export business working, we can now give other companies confidence too.”

Going Global from China · Choose Singoo

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