Privacy Policy

1. Overview and Scope

Singoo (“we” or “Singoo”) provides businesses with AI global marketing, AI sales agents, overseas social media management, brand website building, smart ads, exhibition marketing and related services. We are committed to handling personal information in a secure, transparent and prudent manner, and we do not sell your personal information.

This policy applies to personal information we process when you visit or use Singoo’s websites, products and services. If you use the services as an employee, partner or end user of one of our customers, please read this policy together with the privacy policy of that customer or third-party platform.

2. Information We Collect

2.1 Information You Provide

When you register, make an inquiry, book a demo, contact us or use our services, we may collect your name, work email, phone number, company name, job title and location, as well as business needs and other necessary information you choose to share with us.

2.2 Information Collected Automatically

To keep our websites and services running properly, improve your experience and perform security analysis, we may automatically collect device and log information such as IP address, browser type, operating system, access time, referring page, page views and cookie identifiers.

2.3 Third-Party Platform Information

When you authorize a third-party social media or business platform to connect to Singoo’s services, we process the information necessary to provide the services within the scope of your authorization. Data processing within third-party platforms’ own services is governed by their respective privacy policies and terms of service.

3. How We Use Information

We may use the information we collect to: provide, maintain and improve our services; respond to inquiries, technical support requests and business communications; verify accounts and keep our services secure; analyze product usage; send you service-related notices; and, where permitted by law or with necessary consent, send you news or event information relevant to your business.

We process personal information only to the extent necessary for these purposes and take reasonable measures to avoid collecting sensitive personal information unrelated to our services.

4. Information Sharing and Third-Party Services

We do not rent or sell personal information. We share information only when necessary: with your authorization or consent; with technology, cloud service or business partners bound by obligations, in order to provide the services; as required by laws, regulations, regulatory requirements or valid legal proceedings; or to protect the lawful rights, property and safety of Singoo, our users or the public.

If you publish content to a third-party platform or authorize a platform connection through our services, that content may be processed independently by the third-party platform under its own policies. We recommend reading the privacy policies of any third-party platforms you use.

5. Cookies and Similar Technologies

We may use cookies, pixel tags and similar technologies to keep you signed in, remember your preferences, analyze website traffic, identify security risks and improve our services. Some cookies are necessary for basic website functions; others may be used for analytics or to optimize promotional performance.

You can manage or delete cookies in your browser settings. Please note that restricting necessary cookies may prevent some website or service features from working properly.

6. Information Storage and Security

We take reasonable administrative, technical and organizational measures to protect personal information, including access control, permission management, encryption in transit, security monitoring and internal data handling rules. We retain information for as long as needed to fulfil the purposes of processing; where laws and regulations require retention, we follow those requirements.

Although we work hard to protect information, no internet transmission or storage can be guaranteed to be completely secure. If a security incident occurs that may affect your rights, we will take reasonable measures in accordance with applicable laws and regulations and notify you when required.

7. Protection of Minors

Our services are intended mainly for business users and are not directed at minors. If we discover that we have collected a minor’s personal information without proper authorization, we will take reasonable steps to delete it or handle it in accordance with the law after verification.

8. Your Rights and Choices

To the extent provided by applicable laws and regulations, you may request to access, correct, update, delete or restrict the processing of your personal information, and you may withdraw consent you have previously given. Withdrawing consent does not affect the lawfulness of processing carried out based on consent before withdrawal, but it may affect the provision of some services.

To exercise these rights, or if you have questions, comments or complaints about this policy or how we handle personal information, please contact us at tousu@singoo.cc. To protect your account and information, we may need to verify your identity before processing your request.

9. Policy Updates

We may update this policy from time to time in line with laws and regulations, business development or changes to our services. The updated version will be posted on this page, and if the update involves material changes, we will notify you in an appropriate way. By continuing to use our websites or services, you acknowledge and agree to be bound by the updated policy to the extent applicable.